At Sliverhuai Ecommerce, we provide ecommerce, creative, and digital marketing services through subscription-based and/or retainer-style engagements (the “Services”). Unless otherwise stated in a signed agreement or proposal, all payments are final and non-refundable. We do not offer refunds for any unused portion of a billing period or subscription term.
Billing Issues & Errors
If you believe there has been a billing error (such as duplicate charges or incorrect amounts), please contact us at:
info@sliverhuaiecommerce.cc
We will review all billing concerns fairly, and if an error is confirmed, we will correct it. Refund requests outside of verified billing errors are handled on a case-by-case basis and are granted at our sole discretion.
Pricing Changes
Sliverhuai Ecommerce reserves the right to update pricing, service packages, or features at any time. Any changes will apply to your next billing cycle or renewal, and we will make reasonable efforts to notify you in advance.
Termination
If your access to our Services is suspended or terminated due to a violation of our Terms & Conditions or other valid reasons, you will not be eligible for any refund for the remaining period of your subscription or billing cycle.
Service Changes
We may modify, suspend, or discontinue any part of our Services at any time. Sliverhuai Ecommerce is not liable for any changes, interruptions, or discontinuation of services. Refunds, if applicable, will only be issued as outlined in this policy or in a written agreement.
Contact Us
If you have any questions about this Refund Policy, please contact us:
Email: info@sliverhuaiecommerce.cc